Established in 1920 British Electric lamps Ltd has become a leading manufacturer and supplier of light sources and fixtures to the electrical wholesale industry.
We are dedicated to the highest quality of customer service delivered with a sense of professionalism, warmth, pride and company spirit and will endeavour to do everything in our power to serve the customer to the best of our ability.
Please see below for current opportunities to join our team.
We are looking for a Junior Customer Service Advisor to join the team at Bell Lighting.
This role is based in a fast paced environment, providing support to the Customer Service Team and the Office Manager. With an opportunity to join a leading manufacturer and supplier in the electrical wholesale industry, we are looking for a motivated, pro-active individual to join a growing team.
Role & Responsibilities:
What we are looking for in a candidate:
Hours: 37.5 per week on shift basis
April – August 9:00am to 5:30pm
September – March 9:30am to 6:00pm
Using our existing database of clients, you will be pro-actively contacting and interacting with key decision makers with the aim of building a trusting relationship through effective questioning and clarifications and increasing sales. You will ensure customers are always kept up to date with current products and promotions, looking for opportunities to cross-sell, up selling and provide the best possible solutions and service to our clients.
You will also respond to inbound enquiries and will update the CRM system as and when required along with general administrative tasks. Liaising with and providing support to the sales team and other departments throughout our organisation.
With previous experience within outbound sales you will be a confident communicator, commercial and driven. Alongside this you will have impeccable customer service and a professional manner. You must have experience within a high-volume telephone sales area and clearly demonstrate examples of achievement in building active business levels in this area.
You will work in a brilliant working environment where we truly understand the importance of looking after our staff. Alongside this you will work hours that allows you to have a good work/life balance working in a friendly team, working hours 35 hours per week, fixed rota Monday to Friday between 9am – 6pm. You will earn a competitive salary. We offer free onsite parking as well as 25 days' holiday per year.
This is a busy and demanding role playing a key part within our growing sales team, the ideal candidate will be extremely driven, pro-active, inquisitive, and commercially minded.
If you are interested please forward a copy of your CV to firstname.lastname@example.org.